77dj Privacy Policy: How We Handle Your Account Data
At 77dj, we collect only the account and transaction data needed to run your wallet, process payments through Rocket, Upay and Bank Transfer, and keep your session secure across mobile and desktop. Access to this platform depends on your local law and eligible regions — this policy explains exactly what we hold, why we hold it and what you can do about it.
Account data clarity
Rocket & Upay context
Mobile and desktop coverage
Your correction rights
POLICY POSTURE
What This Policy Covers and How It Applies
This privacy notice covers every piece of information 77dj collects when you register, log in, make a deposit or withdrawal, or contact our support team. That includes your name, contact details, device identifiers and the payment references generated when you use Rocket, Upay or Bank Transfer. We do not sell your personal data to third parties, and we do not share it with marketing networks outside the scope described in this document. Data we collect is held on servers that apply encryption at rest and in transit. Your payment activity — including wallet references from Rocket and Upay transactions or Bank Transfer confirmation numbers — is stored only as long as necessary to fulfil the transaction record, resolve disputes and meet any applicable retention obligation under the laws of the jurisdiction governing your account. We may update this policy when our services change or when legal requirements shift. When we do, we publish the revised version here and, where appropriate, send a notice to your registered account. Continued use of the platform after a published update indicates acceptance. If you disagree with any change, the right course is to stop using the service and contact support to request account closure or data review. Use of this platform is subject to your local law and the eligible regions we serve.
Rocket
Payment references from Rocket transactions are stored only for record-keeping and dispute resolution.
Upay
Upay wallet identifiers are held in your account ledger for the minimum period required.
Bank Transfer
Bank Transfer confirmation numbers are retained as part of your transaction history.
Account Identity
Name, contact details and device data are held for account maintenance and security purposes.
SCOPE BOUNDARIES
Where This Policy Applies Across Your Account
This policy draws a clear line between the parts of the platform we control directly and the parts we do not. Understanding that boundary helps you know which questions we can answer and which fall outside our remit. Each area below has its own data handling logic, and we handle each one differently depending on what information is actually processed.
Account Access
When you log in or recover your account, we process your credentials and device session data. This is fully within scope: we control those flows and can respond to any data query about them.
Transactions
Deposits and withdrawals processed via Rocket, Upay or Bank Transfer generate references that we store. The payment rail itself is operated by the provider; their own privacy terms govern data on their side of the transaction.
Site Content
Game content delivered through our lobby from studios such as PG Soft, Habanero, Spadegaming and JDB may involve that studio's own session tracking. We do not control studio-side analytics beyond what the lobby integration exposes to us.
Third-Party Services
Links to external sites, affiliate pages or third-party tools are outside this policy's scope. Once you leave our domain, the privacy practices of that external site apply, and we have no visibility or control over what they collect.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical options available to you at any point while your account is active. Reviewing what we hold is the natural first step — your signed-in account area shows the profile details, wallet history and payment references stored against your record. If any of those details are wrong, you can correct them directly in account settings or by raising a request with support. Beyond correction, you can ask us what categories of data we hold on your account, request that we delete data that is no longer needed for an active purpose, or ask us to clarify how a specific piece of data — such as a Rocket payment reference — was used. We aim to respond to data requests within a reasonable time; the specific window depends on the complexity of the request and applicable legal requirements in the regions we serve. None of these rights override a legal obligation we have to retain records, but they do give you a clear route to engage with us on any data question.
Review Your Records
Open your account dashboard to see the profile data, device sessions and transaction references currently held against your account.
Correct Account Details
Update your name, contact details or linked payment identifiers in account settings; or contact support if a field is not editable directly.
Raise a Data Question
Send a specific data query through our support channel. Describe clearly which data category your question concerns so we can route it to the right team.
Request Account or Data Review
If you want us to delete data or close your account, submit a written request via the published support route and we will confirm next steps.
REACH OUR TEAM
Contact Routes for Privacy Questions
If you have a question about this policy, a data correction request or a concern about how your information has been handled, use one of the contact routes below. We only list channels that are published and active on the 77dj platform. Do not send sensitive account data through a channel you have not verified in your signed-in account area.
Live Chat
Open the live chat window from any page while signed in. Describe your privacy question in the opening message so the agent can route it correctly without asking you to repeat details.
Support Email
Send your data request or policy question to the support email address listed in your account help section. Include your registered contact detail so we can match your query to the correct record.
Account Help Centre
The help centre in your signed-in account area carries published articles on data requests, account correction and how to interpret your transaction history, including Rocket and Upay references.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Our approach to data handling covers four areas: what we collect and why, how long we keep it, how we secure it, and how you can ask us to change or remove it. Each area has a clear owner inside the platform, and each has a published path for you to follow if something needs attention.
Cookies and Session Tracking
We use cookies to maintain your logged-in session across mobile and desktop, remember your lobby preferences and support account security checks. You can manage cookie settings in your browser; disabling certain cookies may affect how the lobby loads on your device.
Account Security
Your account credentials are stored in hashed form. We do not store your raw password, and payment references from Rocket, Upay or Bank Transfer are held separately from your login credentials to limit exposure if either record is queried.
Retention Periods
We keep your active account data for as long as your account is open. Transaction records — including wallet payment references — are retained for the minimum period required by applicable rules, after which they are deleted or anonymised.
Requesting Changes
To request a correction, deletion or export of your data, contact support through the live chat or email route in your account. State clearly which data category you are asking about so we can handle the request without unnecessary back-and-forth.
POLICY FAQ
Frequently Asked Questions About This Privacy Policy
These questions cover the most common things people ask about how 77dj handles account data. If your question is not here, use the support contact routes listed in the section above.
What personal data does 77dj collect when I register?
We collect your name, contact details and the device information generated during sign-up. When you make a transaction, we also store the payment reference from your chosen method — Rocket, Upay or Bank Transfer — as part of your account ledger.
Does 77dj share my data with third parties?
We do not sell your data or share it with advertising networks. Data may be passed to payment processors — such as those handling Rocket or Bank Transfer transactions — only to the extent needed to complete or verify a transaction on your account.
How long does 77dj keep my account data?
Active account data is held while your account remains open. Transaction records are retained for the minimum period required by applicable rules in the regions we serve, after which they are deleted or anonymised. You can ask us about a specific record via support.
Can I ask 77dj to correct or delete my information?
Yes. Update editable fields directly in account settings. For fields you cannot change yourself, or to request deletion, send a written request through live chat or the support email address shown in your account help section. We will confirm the steps.
Does this policy cover data collected by game studios in the lobby?
Our policy covers data we process directly. Game content from studios such as PG Soft, Habanero, Spadegaming and JDB may involve the studio's own session data on their side. We do not control studio-side data collection beyond what our lobby integration surfaces to us.
What happens to my data if I close my account?
On account closure, we stop active processing of your personal data. Transaction records are retained only for the minimum period required under applicable rules, then deleted or anonymised. Submit a closure request through the support email to start that process.
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